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Reference: Email-[SPAM]

SPAM, Unsolicited Bulk Email, Unsolicited Commercial Email, etc. has increasingly become a barrier to effective use of Email on the Internet. It threatens the usefulness of basic Email services and we (RidgeStar) are not very happy about the overall increase of SPAM and the results from it.

Cloudmark

In an effort to do our part, RidgeStar has installed and operates a copy of an Anti-SPAM tool (called Cloudmark) in our mail server that scans incoming messages in an effort to identify SPAM. Cloudmark assigns each Email message a numeric score, representing the potential for a specific Message to be SPAM or a Phishing effort. When this happens (by default), the subject line of the message will be prepended with the letters "[SPAM]" to indicate that the message MAY be SPAM before it is sent on to your Inbox.

What if you receive a [SPAM] message?

If you receive an Email message from the RidgeStar Mail Server (mail.RidgeStar.com) that has a Subject line that starts with "[SPAM]", we recommend the following:

If the Email message IS SPAM: Delete it. You do not need to take any other action. If you would prefer to not even receive them, contact your SiteManager (the individual that interacts with RidgeStar about your Domain) and have them explore alternatives with their Account Representative (see Reference: Notices-CloudMark for more discussion)
If the Email message is NOT SPAM: This is what is known as a "false positive" and it should be reported to Cloudmark as such. Follow the instructions below to directly report it to Cloudmark.

Reporting misclassified messages to the Cloudmark Network Feedback System

The Cloudmark Network Feedback System is an automatic feedback mechanism that allows Cloudmark ISP and enterprise customers (or CNFS users) to submit misclassified messages directly into the Cloudmark Service. Cloudmark Network Feedback System enables CNFS users to immediately become members of the Cloudmark Collaborative Security Network, joining the millions of users currently providing real-time feedback to the Cloudmark Service on the latest email threats. Cloudmark will immediately begin tracking the reputation of each reporter and gauge their feedback appropriately. Feedback from trusted reporters will lead to near real-time accuracy improvement at the gateway where Cloudmark is filtering spam.

The technical requirements when submitting misclassified messages to Cloudmark:

Feedback comes from the end user reporting the misclassified message. This allows Cloudmark to track the reputation of each individual reporter.
The message being reported must be attached to the email (as an message/rfc822 MIME attachment). This allows Cloudmark to get the message in its original form, as it was when Cloudmark scanned the message at the gateway.

The feedback messages should be mailed to one of the following addresses:

Feedback messages that are not submitted as an RFC822 attachment will not be forwarded into the Cloudmark Service for evaluation. However, these feedback messages will be tracked for statistical analysis purpose.