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Reference: Email-RBL

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The emergence and development of Email is one of the key reasons the Internet has reached the level of acceptance it has. As a Mail Service provider, RidgeStar has experienced multiple "attacks" by Internet Users that are involved in the transmission of UBE (Unsolicited Bulk Email) or UCE (Unsolicited Commerical Email), sometimes described as SPAM.

We (RidgeStar) believe strongly in the value of the free exchange of information between two parties on the Internet, where both parties have an interest and a willingness to exchange information (whether it be commercial, personal, political, etc.). However, we do not believe it appropriate for Email recipients to be inundated with mail they are unlikely to have an interest in AND did not directly solicit.

As a result, we have implemented multiple "controls" within our environment to introduce restrictions intended to limit the use of RidgeStar facilities (our mail servers, etc.) by individuals and organizations that are known to actively participate in the propagation of SPAM.

Realtime Blackhole Lists

Our Mail Servers watch the mail that is transferred through the RidgeStar systems to eliminate the potential for our facilities being used inappropriately. One of the ways we do this is a direct, active use of a mechanism known as a Realtime Blackhole List (RBL), which we operate on behalf of our clients as a portion of standard "service". This means that when we detect SPAM originating from a particular domain, our connection to the RBL may block all incoming mail from that domain until the offender is either stopped or brought into compliance with applicable laws and commonly accepted procedures. RidgeStar (an operational division within North Ridge Software, Inc.) operates as a Washington State Corporation and, as a result, we believe that mail processing through our Mail Servers that are physically located in Washington State IS susceptible to Washington State statutes.

Obviously, if you become a victim of the RBL, contact your RidgeStar Account Representative, but we hope this use of the RBL simply reduces the amount of SPAM/junk email that you receive via a RidgeStar Mail Server.

If you are not a current RidgeStar client AND your Email has been blocked by the RidgeStar RBL, please send Email to Abuse@RidgeStar.com, include a copy of the blocked Email message, the RidgeStar mail server response and we'll look into the matter to determine if your domain should or should not be included in the RBL.