Reference: Email-Mail Processing

RidgeStar uses a copy of the Open Source community's Postfix, Dovecot, and RoundCube to provide and manage our client's Email services. These services, which include SMTP, IMAP, and Web Access services, are provided according to each Account's requested configuration.

There are many alternatives available in the mail services associated with your RidgeStar Service Tier. Before you start making use of these options however, you need to review and understand our RidgeStar Policies. We want the Internet to be productive and beneficial for everyone. And, as it is a "shared resource", we strongly encourage you to use it in the spirit in which it was founded. If you have any questions about whether your intended usage of Mail Services is appropriate or not, please contact your Account Representative.

Using RidgeStar Mail Services

While we offer several variations in mail services, most RidgeStar clients make use of one or both of the following mechanisms:

IMAP/SMTP

These standard protocols permit you to configure a desktop client (such as Microsoft's Outlook, Outlook Express,Thunderbird, Evolution, etc.) to periodically contact the Mail Server and retrieve mail that has been received on behalf of the mail user. Our Mail Server's address is EMAIL.RIDGESTAR.COM. IMAP and SMTP access is provided on the standard secure IP Ports for mail communications.

Web Access

You can also use a Web Browser to access the Mail Server (Standard port of 443) from any computer with Web access. You must provide your fully qualified Email Account name and Password, which are available from your Webmaster.

Mail Restrictions

In an effort to be a co-operative member of the Internet community and to make use of the physical resources appropriately, we have adopted the following policies for all Email that travels through the RidgeStar Mail Server(s):

1. Email relaying will only be permitted for RidgeStar Clients and Sites hosted by RidgeStar and on RidgeStar Servers (essentially, our Mail Server is a "closed" Server)
2. All Email messages must have a legitimate REPLY-TO and RETURN-PATH address
3. All Email messages must have one or more TO destinations
4. Email addressed to "Undisclosed" Recipients is subject to deletion
5. Email messages may not contain objectionable Subject or Message content (including programs, methodologies, schemes, or other mechanisms intended to invoke Virus, Worm, or other unsolicited activities on the recipient's machine). RidgeStar specifically reserves the right to delete without notice any Email message it determines contains "objectionable Subject or Message content", as defined above.